My Writings. My Thoughts.

What happened to client service?

// August 23rd, 2010 // View Comments // Next Gen. Entrepreneurship, Small business

0Maybe last week was just a weird week – I certainly hope that’s all it was. I had two (count em’ 2) really horrible experiences with small business owners (or their employees). Interestingly enough, they both happened within the automotive industry.
The first was with a mechanic shop where our vehicle was in for some [...]

Out from under a rock…

// August 2nd, 2010 // View Comments // Next Gen. Entrepreneurship, The Next Generation...

0Hey everyone
Yes I have been under a rock for the last few months. Sorry about that.
I haven’t posted to my blog in a while. I have been MIA on twitter and facebook. I have done next-to-no traveling this year. But it’s all for a good reason.
I’ve been working on the final draft of my [...]

The BP Oil Leak – A lesson In Leadership

// June 11th, 2010 // View Comments // Random Rants

0I know it seems unlikely to learn a leadership lesson from a hole several hundred feet in the ocean, but I’m always looking – so I found one.
Here goes…
I think it’s safe to assume that every leadership guru would say that true leadership is standing up and facing the music when something goes wrong [...]

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