Reinventing the Original Social Network

// May 24th, 2009 // Next Gen. Chamber of Commerce

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This post is in response to some questions and comments I got from the post I made on April 28th. If you haven’t read that post already, do that first by clicking here.

Ok, so we agree that Chambers of Commerce need to reinvent themselves to survive this changing marketplace.

But if you’re a Chamber leader, how do you go about re-inventing and re-energizing your Chamber…specifically?

Here’s an idea…

“Present The Pudding For Inspection”

They say the proof is in the pudding right? So where’s your pudding?

We all know the #1 reason an entrepreneur joins a Chamber is so their business can grow.

Are your members businesses growing? If so, let’s highlight them. If not, let’s help them grow! (I know, I know. I’m not a rocket scientist).

Let’s show current and prospective members that business growth is part-and-parcel of chamber membership.

In other words, let’s show them some proof.

Here’s a step-by-step plan on how to go about putting the proof in the pudding:

1. Take 20 committed entrepreneurs who are serious about their business growth. Invite them to participate in a 90-day business accelerator program. (Bonus Tip: Depending on how you structure the program, you can probably generate an extra infusion of non-dues revenue from the participants).

2. During the 90 days, track everything! From starting revenues to ending revenues and everything in between. Have each participant submit weekly detailed information on the impact the program is having on their growth. (Bonus Tip: set up a social media network around the 20 participants and let the rest of chamber membership “listen in” as the results pour in).

3. At the completion of the 90 days, have a marketing campaign ready to launch that highlights the stories and successes of these 20 entrepreneurs. Include PR, local radio, blog articles, grass roots efforts and promotions. Follow it up with an exciting membership drive.

4. As prospects hear about the transformation of these 20 companies, offer them a no-fee, no-obligation opportunity to sit down with one of the 20 campaign participants for a meet and greet. These 20 company owners will end up doing all the “selling” for you.

5. Have some creative “packages” available for prospects that allow them to test drive your chamber membership with little to no risk to them.

That’s it! Just deploying this one strategy could set your chamber on the fast-track to growth and set you head-and-shoulders over the competition.

More importantly, it will legitimize the organization and the value you promise your customer, the entrepreneur.

These 5 steps are “out-of-the-box”.

It takes a focused and determined team to execute.

However, if it results in a 200-500% increase in new membership while having a significant impact on retention of existing members, wouldn’t it be worth the time and effort?

Of course it would.

There are only 3 reasons you would not roll out a strategy like this.

1. You think it’s a silly idea that would never work.
2. You don’t feel that things are going just fine the way there are in your chamber.
3. You don’t have the bandwidth and expertise to pull off the actual program (not to mention ensure that these 20 businesses actually grow).

If you’re in category 1 or 2, you can stop reading now. Go back to whatever else it was you were doing.

If you are in category 3, then don’t let that be a hinderance or excuse any more. Post your concerns and questions below. My team and I will roll up our sleeves and help you deploy this from soup-to-nuts. (And don’t worry, it doesn’t have to cost you a dime to have our help).

Got questions or comments? Ask or comment away!

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  • Question: Can you give me more information on what the 90 day program entails?
  • Paula

    Each chamber has it's own culture and membership so there's no "blanket" program. However, with the chambers I have been advising, here are some things they will all have in common with you.

    1. Teaching sessions: There is 8-15 hours of education the participating businesses should go through. Topics should include revisiting their paper napkin, developing an internal and external vision and mission, brand pyramid design, communication matrix, leadership, corporate culture and how to build their business development engine.
    2. Strategic planning: Once the businesses have gone through the teaching phase (which you can do as a 1-2 day intensive workshop), it's time to spend 1-on-1 time with each business helping them design their strategic plan/go-to-market strategy. They will be applying a lot of the stuff they learned in the teaching sessions, but they'll need expertise "customizing" it to their business.
    3. Advisory support: Once their strategic plan is in place, they will need some advisory support as they get into deploying the plan into the marketplace. When challenges and opportunities come, they will need to be able to pick up the phone and talk to someone who can help them make the best decision possible.
    4. Hands-on execution: Every once in a while, the business owner will need you to roll up your sleeves and help them close a deal, select the right vendor, form a joint venture, open a big door or oversee the deployment of the marketing plan. This is the real "magic" of the 90-day program. The key is to actually help them turn the ideas into money in their business.

    The first thing you may think as you read through these 4 points is "Wow, how could we ever pull that off ourselves?" The answer is, depending on your chamber's size and in-house staff talent, this is very do-able. However, if you don't have the budget and staffing to deliver something like this, we can come alongside you and deliver the program for you. I typically like to take groups of 5 through the program at a time. After seeing it done once or twice, you always have the option of bringing it in-house and making it a new revenue stream.

    Again, this is a real broad brush stroke since I don't know the culture of your chamber. If you want to hop on the phone and talk through your chamber and it's unique needs/issues, I'm happy to do that to help you reach your goals. Any advisory support I provide chambers is pro bono.
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